Service Innovation Team (SIT) Meeting

 

March 3, 2016

 

Minutes

 

Attendees: Chris Arrowood, Felicia Brisco, Darcy Casavant, Laurie Covington, Sylvia Espinosa, Edgar Fuentes, Djuina Hammett, Janna Hoglund, Sue Kaufman, Fred Schumacher, Tim Siegel, Dominick Spinelli, Lauren Wilcox, Mary Wagoner, and Celeste Diaz

 

Minutes by Celeste Diaz

 

Open Job Lab Laptop Security (Darcy)

• Four laptops stolen so far (frames broken, locks left behind); laptops currently have tethers; any ideas on securing laptops better?
• Adjust staff schedule to match laptop usage
• Is there a cart that can hold a laptop?
• Laptops are tagged
• HPL volunteer to  be in Compass area
• Best solution is to have a staff member in Compass area
• This is a top service priority and HISD is placing a greater emphasis on Workforce Development (starting as early as the 8th grade)

Checking Out Chargers (Edgar)

• For in-house use
• Possible to install lockers (similar to Robinson's)
• What about safety issues (cords everywhere, tripping hazards)
• How about selling battery packs (battery packs have to be charged at time of sale)
• How about a pad that can charge (priced between $30-50; Djuina will research); available through city vendors?

Wireless Authentication (Jeff)

• Cloud managed (point of access)
• IT is proposing that in order for customers to use our Wi-Fi, they must have a library card and pin #. This may be a problem because HPL has a lot of customers that don't have a library card but use our Wi-Fi
• Fort Bend and Harris County require users to sign in
• At busiest times, the public Wi-Fi is overrun
• Any comments or questions, email Jeff

RFID Directly on DVD (Felicia)

• Will tags damage equipment? Tags have to be placed with the right equipment and carefully placed on the disc; costly to order DVDs fully processed
• Positioning of DVD is very important; must be kept in line of sight
• Audiobooks are also getting stolen

Abusing Holds System (Janna)

• Customers are requesting lots of holds but are not picking them up. Any ideas/solutions to prevent abuse of holds system?
• Suspension of privileges? Will we lose customers if this is implemented?
• The system will allow you to charge for holds, but not to charge a fee automatically for not picking up holds
• Since the migration to Workflows, some customers have been having issues receiving email notifications.

Organizing YA Graphic Novels (Janna)

• Too hard to locate; Janna is proposing to shelve by call number
• Shelving depends on location; for example, Central's shelving reflects a comic book store
• Contact Sally Bates for assistance in organizing this section
• Miscataloged graphic novel? Contact selectors so they can review and determine if recall is necessary

Open Discussion

• In-House Use Items- is there a scanner available for Samsung tablet?
• Bluetooth scanner is compatible (has to be used for Sirsi)
• Are pen scanners compatible? No
• Is there a scanner that can read RFID tags?
• Pedro will research options