Service Innovation Team

 

February 1, 2018

 

Meeting Notes

 

Attendees: Patrick Atkins, Paty Bustamante, Helen Chou, Laurie Covington, Belinda Cox, Sylvia Espinosa, Pedro Fonseca, Edgar Fuentes, Djuina Hammett, Ariel Hess, Sue Kaufman, Jennifer Myers, Pat Ogea, Sara Pope, Jeff Robin, Fred Schumacher, Dominick Spinelli, Hellena Stokes, Mary Wagoner, and Celeste Diaz

 

Notes by Celeste Diaz

 

 

Ipad/TV (Dominick)

 

• TV installed in children's area
• iPad connected to TV
• Free games downloaded
• Space is also used for programs
• Bluetooth capable
• Currently just one player games, but recognizes 2 player capabilities
• Close all apps on iPads to save battery life
• Also used for passive programming (tumblebooks, Overdrive, Hoopla, movies)
• Used to promote events (helps to start conversations with customers)
• Music during storytime and bilingual storytime

 

Language Line (Helen/Dominick)

 

• Language interpretation video app
• Currently testing at Jungman
• 240 languages (including ASL)
• Can be used for passport services, ESL classes
• Need to create usage policy
• Most widely used app in the US
• Only for tablets
• Can this be used for TR? Paty will test with conference calling

 

DVD Checkout Limit

 

• 15 per audience level
• Need policy change

Orphan Book Log

• Forms are ready

Deposits (Jennifer)

• Reusable envelopes to prevent wasting COH envelopes
• Will be labeled and will rotate with deposit bags
• How many sets per location?

Virtual Tour of Library (Patrick)

• Google street view interior scenes
• Who will own it? Updates, etc.
• Pilot at HMRC?
• May have potential safety issues; can we consult with GSD regarding camera work?
• Virtual Services team film a tour led by staff?

Virtual Services Update (Saima)

Online Registration

• Surpassed paper applications
• 75 library applications on Christmas, 50 on New Year's Day
• All instructions are on the Training Portal

Hotspots

• The following locations received hotspots: FRX (20), VIN (30), BLU (10)
• Need to train staff and customers on the newer models

MeScan

• Installed at ALI, HEI, PAR
• Add generic MeScan app to roving iPad (COL, YOU, HEI, HIL, PAR, JUN)
• iPads are available if customers don't want to download the app on their phones
• Can typing in library card #s on self-check machines become an option? Stop printing barcodes to change user behavior? Instead of printing barcodes, issue new library cards?
• Can the MeScan at Young be moved back next to the copier? Not getting much use next to the self-check machines

Tablets

• Now available for check out

Open Discussion
YMCA Service Model (Stella Link Temporary Location)

• No CSD
• 2 carts for holds
• 1 cart of ""Lucky Day Collection" (small browsing collection)
• iPad for checkouts
• no SMM transactions
• Will be able to float
• Hours M-W 10 to 6, Thu 12 to 8, F-S 10 to 5