Meeting Notes from 10/2014

Service Innovation Team (SIT) Meeting Notes

Date: 10/2/14, 9:15AM

 

Members: Patrick Atkins, Felicia Brisco, Patricia Bustamante, Pedro Fonseca, Edgar Fuentes, Djuina Hammett, Judith Hiott, Susan Kaufman, Marcos Martinez, Emmanuel Merenini, John Middleton, Jeff Robin, Fred Schumacher, Theodora Muokebe, Amber Seely

 

Notes Prepared by: Marcos Martinez

 

Notes:

1.      Goals & Objectives: Approved?:

a.     Tabled

 

2.      RFID Tags & Sites Update:

a.     Will soon be tagged at 16 sites

b.     LMS negotiating costs with vendors on having new items tagged when they arrive

3.      Mobile Reference / Circulation Project:

a.     Patrick prepared report and was submitted to SIT team via email. Also submitted as part of recommendation for HPL project/initiative to Dr. Lawson

b.     Satchel is inexpensive; approximately ~$20.00 each. This would allow to secure mobile device when not in use on the floor, but available for quick accessibility.

c.     Any issues with or missing items/processes from Mobile Circ must be reported to IT/Judith, otherwise will never be resolved/developed.

d.     HPL will be inquiring with Sirsi to fully develop library card barcode generator using Mobile Circ app; may take some time.

e.     Will allow to take place of staff workstation both nearby selfchecks and/or at service desks.

4.      Self-check & Mobile Equipment Demo:

a.     Patrick Atkins, Manager of Stella Link, provided tour of Stella Link facility and demo of equipment.

b.     Automated book return allows customers to return items and receive return receipt. Sorter in work room helps organize items in groups for efficient return to shelves.

c.     Self-check machines (3) and one staff desktop workstation are positioned on long counter nearby exit. Staff desktop workstation is used primarily to lookup customers’ accounts by alternate ID and generate a printed barcode (using Morovia.com site) on receipt for use on self-check. Option to email receipt is given at self-check station as well as a number of language options when initiating self-check.

d.     Discussion followed on usage percentages in July 2014 at Stella (97%) and how other locations may reach higher percentages and be as successful as Stella Staff.

e.     Discussion on expediting library card application process followed. City policy requires customer signature on paper. Suggestion was made for HPL to meet with Finance (Lean Six Sigma) staff to discuss this policy and how online signature may positively impact Library Department.

5.      Assignments:

a.     Presentation to ELT from SIT on recommendations and plan of action to implement what has been discussed/researched/decided to move forward with other sites is slated for next month (November).

b.     Priority deadline for draft of plan of action is set for two weeks from date of this meeting. Draft will be compiled by Patrick Atkins as lead and Marcos Martinez as assistant with the help of all SIT members who will help supply necessary information/details for this document to Patrick (compiler).

c.     Middleton requested a list of each SIT member’s involvement in other teams, reoccurring meetings, task forces, and committees (s)he is involved in or committed to currently.