Service Innovation Team (SIT) Meeting

August 3, 2017

Meeting Notes

Attendees: Patrick Atkins, Felicia Brisco, Paty Bustamante, Helen Chou, Sylvia Espinosa, Pedro Fonseca, Edgar Fuentes, Saima Kadir, Emmanuel Merenini, Jennifer Myers, Pat Ogea, Sara Pope, Jeff Robin, Fred Schumacher, Dominick Spinelli, Mary Wagoner, and Celeste Diaz

Notes by Celeste Diaz

Virtual Services Update (Saima)
Intranet

• New Intranet coming soon
• Will include staff photos doing day-to-day library duties
• Each division will own their content
• Will be dynamic and searchable
• Staff Directory will include photos
• Launch in October
• Phased roll out
• Staff blogs must be audited
• 2018 - slowly migrate blogger content
• Each division will have a blog

Hot Spots

• New information going out this week regarding fines
• STA, ALI, KAS, and PAR will be the new additions
• Very popular and good feedback from customers
• Featured article in the Houston Chronicle
• Hotspots for Passport locations?

Online Registration Form

• Still ok to use paper application
• BLU is the next location
• All documents available on the Training Portal
• More than 1000 registrations in July
• Each location will have different terminal set ups
• If a customer's registration is declined, staff can still create a user record and make a note in the account (include that the customer agrees to borrower agreement and that customer was declined)

Techlogic Wand Update (Patrick)

• The Surface is not compatible with Sirsi; not working on public or staff wifi
• Working very slowly at PAR
• May have training at the next Managers Meeting
• Available at Helpdesk for 3-week checkout
• Will Dumbwands lessen the missing list? STE will try it out; Senior managers can rotate among grouping

Mobile Device Update (Patrick and Pedro)

• Training by Dominick
• Hand held case is preferred by staff
• Missing List, Claims Returned, and Paging are all easier
• Paging List uses real time
• Uses One Note (can mark up document)
• Tablets can also create barcodes, change pin #s, and count In-House Use
• May need surge protectors for charging; notify Digital Strategies

Laptop/Hot Spot Bundle (Patrick)

• Laptop/device with Sirsi and Hot Spot for locations in case the internet goes down

Job View Kiosk (Mary)

• Usage is low
• Cannot be added to catalog computers (filters won't allow computer to go to certain websites)
• Digital Strategies is trying to load it to all desktops
• VIN and CEN will switch machines

Delivering to Friends Warehouse (Felicia)

• Belinda schedules drivers and prioritizes by size of location
• Use "Special Projects" form for priority pick ups
• Suggest customers to take donations to the Friends Warehouse
• Contact Friends first to schedule drop off  at https://www.friendsofhpl.org/donate-books/
• Volunteer opportunities Bit.ly/friendsvolunteer
• Contact LMS to see if they want donations added to the locations first
• Saima will add this info to Friends section in the website
• Neatoscan can be rolled out to other locations; Train the Trainer at Managers Meeting; Dominick will share the document with Mary

Envisionware (Mary)

• iTeams had issues
• Envisionware will conduct a test in the Teen Room on 8/4/17
• Computers will be walk ups until they are all filled up, then will be reservations
• If a customer does not use all of their time, another customer can use the remaining time