Service Innovation Team (SIT) Meeting

 

November 3, 2016

 

Minutes

 

 

Attendees: Tim Siegel, Felicia Brisco, Mary Wagoner, Patrick Atkins, Saima Kadir, Sara Pope, Dominick Spinelli, Helen Chou, Kallie Benes, Fred Schumacher, Djuina Hammett, Pedro Fonseca, Belinda Cox, Sylvia Espinosa, Hellena Stokes, Sue Kaufman, and Celeste Diaz

 



Minutes by Celeste Diaz

 

VIRTUAL LIBRARY SERVICES (Saima)

 

Event Module

• Event Module training on November 17, 2016, from 8:30 a.m. to 10:30 a.m.
• Attendees will receive 2 hours of training credit

 E-Books Page

• Page has been revised; looks better and cleaner; text has been edited
• Lauren is working on comparison chart

 Online Registration for New Cardholders

• QUIPO has real-time address verification
• CEN and JUN will be pilot locations; possible launch in early 2017
• This will give our customer access to our online resources
• All applications will be online eventually
• Will gradually change for all locations
• City Legal has approved on an online agreement
• Staff will be trained
• The form is simple and must be filled out by the customer; information will be populated in Workflows
• There will be a separate form for existing customers to update their information
• Will this allow staff to sign up customers at outreach events?

Job Readiness

• Mary requested that this be bumped up higher on page; will send content to Saima

Mobile Hotspots

• Will circulate to customers; Hotspot kit will include an HP notebook and a hotspot device
• DIX and ACR will be pilot locations
• Still working on checkout policy, limitations, returning locations, and fines/fees (needs to be approved by City Council)

Social Media

• Encourage staff to share/tag HPL social media pages

 

TEEN ROOM POLICY (Patrick)

• This is currently an unwritten rule
• Teen Rooms are designated for teens at certain times of the day
• There is a sign in CEN's Teen Room ('This space is INTENDED")
• JUN has already had issues with prohibiting adults from entering the area
• The Teen Room is to encourage teens to be independent and have their own space (free of adults)
• This should be written in the policy if it will be implemented system wide (for locations with separate Teen Rooms)
• Will teens be kept out of Adult areas?
• Staff will need training on how to handle various scenarios
• Kallie will set up a committee to gather ideas to create best practices that is fair to both customers and staff

 

JUNGMAN'S VETERAN'S DAY EVENT (Dominick)

• Thursday, November 10, 2016, from 6:00 p.m. to 7:30 p.m.
• Hosted by Dominick and Tim
• Photos, memorabilia, information about Veterans Services, letter writing activity for children
• Dominick will contact Marjorie for publicity and advertising

 

JUNGMAN GRAND OPENING (Dominick)

• Mostly positive response from customers; getting critiques about building design
• Should have a debriefing session with all departments involved to discuss how to close and open a building (collection, staffing, technology, etc.) so that we are well-prepared to deal with issues

 

FLOOR PLANS on APP (Patrick)

• John Middleton will provide blank forms and staff at each location can fill it out
• John will create PDFs and Saima can add it to the app

THOUGHT PLAN UPDATE

• Dr. Lawson wanted more questions; Mary revised the forms
• Any HPL staff member can submit an idea (3 formats will be available)
• End of the year award?
• SIT Team will review and provide feedback
• Celeste will collect submissions and create a report for review

NEATOSCAN

• JUN, LOO, MNT are pilot locations
• Neatoscan determines if an item is sellable on Amazon (discards and donations)
• If there is no negative impact on FIDS, then it will be implemented at other locations