Service Innovation Team (SIT) Meeting

December 1, 2016

Minutes

Attendees: Sara Pope, Patrick Atkins, Dominick Spinelli, Felicia Brisco, Edgar Fuentes, Kallie Benes, Saima Kadir, Mary Wagoner, Helen Chou, Fred Schumacher, Sylvia Espinosa, Belinda Cox, Sue Kaufman, Judith Hiott, Hellena Stokes, Laurie Covington, and Celeste Diaz

Minutes by Celeste Diaz

Virtual Library Services (Saima)

Event Module Training

• Will be offered every 3rd month
• Sign up in the Training Portal
• An event can have up to 3 description tags
• Keep an event as "recurring" only for 2-3 months in case any changes occur
• For Special Collections, like Clayton's Lecture Series, specific descriptions can be entered in the blank space (ex: "Hispanic Research Day")
• If events are taking too long to get approved, notify Saima

Season's Readings

• Page has been published
• Includes lists and descriptions of activities

Me Scan BinTech

• For RFID locations
• Checkouts will not be done at CSD or self-checkout machines
• JUN and YOU
• This is a stand alone app; will not be included on HPL app

MyLink Online Library Card Registration Form

• New customer form
• Update customer info form for existing customers
• Soft launch in December or January
• Hotspot will be available for outreaches
• Rick has received confirmation from City Legal regarding the E-signature check box

Newsletters (Patrick)

• To access Newsletters, go to "Find It," then go to the Readers' Link page
• Newsletters can include a combination of events and services
• Customers have to subscribe in order to receive newsletters
• Saima will try to add it to HPL app

Learning Link Material

• Cards will be sent to elementary schools in the near future

Self-Check Updates (Patrick)

• Alief 96% usage
• Jungman 97% usage
• Stella Link 98% usage
• Customers are getting used to it at Jungman; staff are walking customers through procedure
• World Language Picture Books are problematic and goes to "Exceptions"; breaks the matrix every time it gets scanned; the problem may be coming from Sirsi, not the 3M matrix

iTeams Walk Up Reservation (Dominick)

• Walk Up is working better than the kiosk
• The library card is not getting recognized in the kiosk
• Card numbers that do get recognized sometimes do not get added to the waiting list
• Blocks users and sends message that "library is closed for holiday"
• Create a detailed log and send to IT Help Desk and Robin Cabrera
• JUN restarts the kiosk every morning
• Day passes are replacing computer cards
• Walk up screen is only at half size; issue fixed by restarting the computer

Reciprocal Services with HCPL and Bellaire City Library

• West University location will be closing for renovation and Holds Pick Up location will be Bellaire City Library
• Maybe next spring, reciprocal holds pick up services will be available for STE at Bellaire and vice versa
• CEN can also be a pick up location for HCPL; add Medical Center location as an HPL location

EBSCO Search Box

• Search box addition will be implemented on December 12th; training will be provided on December 16th (30-minute webinar)
• Staff will receive email with detailed instructions and screenshots (URL will be included so staff can try it out)
• Customers will be alerted that this is a "new" feature after training has been provided

Classics

• CEN keeps classics separated
• FRX/MEY also have theirs separated
• JUN - old are separated, new are interfiled
• STE keeps classics separated
• Some classics are cataloged as "paperbacks" but come in hardback; confuses staff and customers
• Can location code be shadowed in the catalog? Judith will check

SIT Team Moving Forward

• Will be every other month
• Next meeting is in February