Service Innovation Team (SIT) Meeting

 

February 2, 2017

 

Minutes

 

Attendees: Lauren Wilcox, Djuina Hammett, Dominick Spinelli, Sylvia Espinosa, Fred Schumacher, Felicia Brisco, Pedro Fonseca, Kallie Benes, Mary Wagoner, Sara Pope, Edgar Fuentes, Patrick Atkins, Laurie Covington, Paty Bustamante, Hellena Stokes, and Celeste Diaz

 

Minutes by Celeste Diaz

 

Virtual Services Update (Lauren)

Events Module Training

• Next training is on March 3, 2017 (sign up on the Training Portal)

Meescan

• Project is moving forward
• Check out items with phone app
• Will be deployed soon (JUN and YOU first)
• Communications is working on signage
• Pad desensitizes items
• Software will be able to block items (holds)

Online Library Card Registration

• QUIPO software
• Library Card Application is almost ready
• Soft launch will be on the website
• 3 pilot locations - CEN and 2 neighborhood libraries (KEN, JUN, or JOH)
• There will be training for staff
• Can be used for outreaches (anywhere with Wi-Fi)
• If customers want to check items out, they can come in and get a physical card

Digital Strategies Updates (Jeff)

Mobile Circ

• Digital Strategies will be purchasing 10 iPads, keyboards, pouches, Bluetooth scanners, and mobile circ software
• Will not be used for checkouts (recover PIN#s, book search, etc.)

Q Less

• PO has been created
• Patrick and Jeff will have a conference call with Q Less on Monday
• Interface will be designed specifically for HPL
• Customers will be texted information; locations won't be so congested
• If a customer does not have a phone with text capabilities, they can make a reservation with a staff member
• Customers can sign up online
• Communications is working on flyers
• This will be available to all passport sites
• Department of State will need to be notified of the changes.
• Survey can be texted to customers

Self-Check Payment

• Funding is available to fix issues for 28 machines
• All 3 machines at STE will be fixed; 2 at BRA, 1 at FRX, and CEN will update XP computers
• $0.50 charge for customers if they pay at home
• Self Check Machines will be purchased for MEY, SMI, CAR, MAN, and JOH
• SCE will also have a self check machine
• Funding will be requested to RFID tag CEN and remaining locations

Reach Devices

• Communications is working on DVD content
• Will be deployed to locations that currently have a TV and DVD player
• TVs have been ordered for locations
• New content will be added through the site/cloud

Next Reads

• Shows up on screen and customers can tap and view recommendations
• Is it printable?

Niche Academy (Mary and Laurie)

• A learning platform purchased by Digital Strategies
• Purchased for Techlink
• Videos for training purposes (ex: Ancestry, Access 360, Freegal, Hoopla)
• HPL can create content
• Power Point can be turned into a Niche video

Indoor Bookdrops (Patrick)

• At Alief, customers are directed to place books in indoor bookdrop, DVDs are checked in at the CSD immediately. There are no checkouts at the CSD. If customers want a receipt, then a staff member can check in their items (an average of 5 to 7 customers want a receipt). Has worked well for the team at Alief.
• RFID Sleeve for Bookdrop - check in will re-sensitize item; staff will still have to handle each item
• HIL and COL will get indoor bookdrops installed
• CEN might have an indoor bookdrop installed in the parking garage lobby

Passport Phone Number (Patrick)

• Centralized phone number  with a phone tree, give general information to customers (fees, paperwork, etc.)
• Thanks to Thuy for assisting with the fillable form

NFC Tags

• Download app from the Play Store
• QR codes for Flip Kits, Passport Services information, reading lists

Statistics

• Is there a better way (instead of hash marks) to record customer usage for the Crayola Kiosks? Mary will contact Robin Cabrera for suggestions; how about parental control apps?
• Should kiosks be checked every 15 minutes?
• Kiosks should be sight line from CSD; 2 iPads have been stolen this week